Cbeyond Complaints and Reviews

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Cbeyond
Main address: 320 Interstate North Parkway, SE 30339 Atlanta GA
Billing & Account Management 1-866-424-5100 (, , customer.care@cbeyond.net
  • 239 complaints
  • $410K claimed losses
  • $1.7K average
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  • Oct 10
  • Internet
  • Internet Outage
  • 1
  • 1
  • 42

Our law office has not had proper working lines for over 2 weeks now!!! We have lost clients and have not been able to run a proper functioning law firm due to their lack of knowledge on how to resolve their own issues with their own server. Cbeyond and Birch have done absolutely nothing to resolve the issue. They even closed our firms ticket before the issue was resolved. I have been on the... Read more

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  • Oct 06
  • Home Phone
  • Phone Line Recalibration
  • 1
  • 1
  • 30

I RECEIVED A CALL FROM CBEYOND THAT THEY NEEDED TO COME OUT AND RECALIBRATE THE PHONE LINES. AT THE TIME IT SEEMED LIKE A STANDARD PROCEDURE, AT LEAST TO SOMEONE THAT KNOWS NOTHING ABOUT PHONE LINES. THE TECHNICIAN CAME OUT AND COMPLETED THE PROCESS. FROM THAT TIME 9/18/14 TO NOW 10/06/14 WE HAVE NOT HAD USEABLE PHONE SERVICE. WE ARE A MEDICAL FACILITY, AND CBEYOND HAS SEVERELY COMPROMISED OUR... Read more

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  • Sep 14
  • Internet
  • Cicero, Illinois
  • Unprovided Internet Service
  • 1
  • 1
  • 48

Cbeyond relies on AT&T for its underlining service in Chicago. Cbeyond has zero pull with AT&T to get something actually repaired. We have had no phone or computers for FOUR days. This costs us $ 2,000 per day. Were are a retail business and half about 12 employees that can't do their job. We spend about $ 75,000 per year with Cbeyond. The biggest problem is truly the AT&T... Read more

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  • Aug 21
  • Internet
  • Moreno Valley, California
  • Mobile Phone Activation
  • 2
  • 2
  • 46

I have Cbeyond service for my business and they are terrible. I have been trying to activate 2 business mobile phone with them for over 11 days, I call them everyday and spend with them 20 to 30 minutes and nothing gets done, and the best part, they signed me in for a contract for these phone and they gave me monthly rates. I can't discontinue my service with tem as my business contract expires... Read more

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  • Aug 20
  • Internet
  • Houston, Texas
  • Internet Service
  • 1
  • 1
  • 55

We are a business and the service we receive from Cbeyond is horrible! They do not care about customer service at all! We are a business that operates off our phones and internet and have been down for more than 4 days at a time and all they say is how they are working on it. Well how long does it take to dispatch someone out to figure out the problem. Every time I call all they say is "they have... Read more

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  • Jul 17
  • Media
  • Atlanta, Georgia
  • Email Account
  • 1
  • 1
  • 108

the inept CEO of this corporation began urinating in his bed after being repeatedly molested bu a family member, who shall remain unidentified, (his father).. His illiterate mother used to set him front of a broken TV set as she turned half-off discount ***-to-mouth tricks for homeless men and Hepatitis C victims in the back room of her rancid, semen-stained single wide trailer... legend has it... Read more

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  • Jul 17
  • Internet
  • Humble, Texas
  • Suspicious Activity
  • 76

Google security alerted me to repeated suspicious activity on my email account... somehow, somebody had hacked my emails, got my password, and continued to break into my account, even changing my password 3 times... google security showed the time stamp and the physical IP Address from where this activity had occurred.. The IP is located in the offices of Cbeyond Communications, LLC... Keep in... Read more

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  • Jul 08
  • Home Phone
  • Dallas, Texas
  • Residential Phone Service
  • 1
  • 1
  • 42

Cbeyond had my mothers AT&T home phone disconnected, without her knowledge or permission, and switched her service to Cbeyond, again, without her knowledge or permission. Now AT&T wants a $50. fee to reconnect my mother's phone. How can a company make changes to someone's residential phone service without consent? Her number was also changed at Time Warner Cable Service, without her... Read more

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  • Jun 29
  • Internet
  • Atlanta, Georgia
  • Communication Services
  • 1
  • 1
  • 59

Our company purchases SIP phone service and T1 data from CBeyond. Four times in the past three years they have updated our router to block SIP traffic that they do not recognize. When this first occurred, we completed a WAIVER and took responsibility for long distance calls placed on our PBX - we have a substantial firewall and this has never been an issue. Despite the waiver, they continue to... Read more

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  • Jun 03
  • Cellular Phone
  • Chicago, Illinois
  • Cell Phone Service
  • 2
  • 2
  • 56

This company is hilarious, great sales people, adequate installation people, but customer support is i think riddled with people trying to make your life miserable. We transferred 20 phone lines, 4 T1 lines and 40 cell phones to cbeyond. In my 25 years, worst mistake i ever made. jan 10 a phone dropped into puddle. asked for a replacement 4 different times they never sent the phone, we kept... Read more

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