CbeyondComplaints and Reviews

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Been having issues with Birch emails. I'm the IT manager of a small business, and I'm actually looking at migrating our email services to another provider. I've just about had it with Birch/Cbeyond. They made some changes to their EXCAS (exchange servers) and now almost all the emails we send from the company are being rejected by other companies (SPF validation failed messages). They have... Read more

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Hello All, Birch recently bought out the company I had my service through... so like in every buyout the customer is not notified... in fact they changed their hours of support for our service unbeknownst to me...so my service goes down on the weekend... i call and they say sorry I don't have access to the network you will have to wait until monday when someone who does is in the office... So I... Read more

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I have been a customer of CBeyond who is now bought out by Birch, for many years now and I have hated every second of it. We have 2 T1 lines and some DID as well as SIP service from them. If you ever encounter an issue with service this company will not help. You will have to go through multiple "Escalations" just to get nowhere, imagine being a business who relies heavily on your EXPENSIVE... Read more

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Been with this company Aretta/CBeyond/Birch for years and consistently the service gets worse... finally I am going to switch... but for those who are interested on info on this company here it is... Over the last few years when I loose service they don't even know... I have to call them and inform them of the loss of service... you would think they have alarms when a server goes off line and... Read more

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First of all walked in sales person hundreds of lies to sign my 3 yr contract. everything she told is lie. I finally paid 1700 for early termination. They terminted 1 month before we agreed and I lost my business line for 26 yrs!!!! They do anthing NASTY to ripp you off!! This organization should be terminated ASAP!! I wasted thousands and thousands of money and time. AGAIN please... Read more

Was this review helpful? 2 0

Our experience was similar to most of the other posts here. No words can describe the misery. My business has lost thousands of dollars. My property was damaged. I was lied to over and over again, run in circles. Every representative I spoke too was fired eventually. We are going to arbitration. BAD. BAD. BAD. DON'T DO IT. DO NOT SWITCH. DO NOT AGREE TO ANY OF THEIR CORRESPONDENTS. DON'T DO IT.... Read more

Was this review helpful? 1 0

I purchased a company that already had cbeyond in place. I had been in contact with cbeyond for over a month to ensure the smooth transfer of my phone lines to my new business location. Unfortunately not only did they not complete this transfer they failed me on multiple levels. The customer service is incompetent all the way up through many levels of managers. They are unable to give the... Read more

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This is by far the worst company I have EVER dealt with. Our company has lost TENS OF THOUSANDS OF DOLLARS because of their inability to do what was promised. We have paid for their internet and phone service for 3 years all without them ever finishing the internet installation. We attempted for MONTHS to get them to come back and install the internet and eventually we had to get another internet... Read more

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The Company has delayed the transfer of our services to new location and have repeatedly failed to respond to inquiries re what is going on. CBeyond indicates they need 30 days to process a move request. I have put in my request over 60 days ago and still they do not have a timetable as to when they will be able to move our services. They have been completely unresponsive to inquiries as to what... Read more

Was this review helpful? 1 0

We were approached by 2 sales People from Cbeyond, telling us that they could beat not only our phone bill with CO-Communication but also our DSL internet package with AT&T in cost and speed. We gave them our current invoice, so they could do their analysis, They said no problem. We were suppose to have an overall saving of at least $100.00 a month, but also internet speed was supposed to... Read more

Was this review helpful? 3 0
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