Cbeyond Complaints and Reviews

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Cbeyond
Main address: 320 Interstate North Parkway, SE 30339 Atlanta GA
Billing & Account Management 1-866-424-5100 (, , customer.care@cbeyond.net
  • 234 complaints
  • $380K claimed losses
  • $1.6K average
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  • Jul 17
  • Media
  • Atlanta, Georgia
  • Email Account
  • 13

the inept CEO of this corporation began urinating in his bed after being repeatedly molested bu a family member, who shall remain unidentified, (his father).. His illiterate mother used to set him front of a broken TV set as she turned half-off discount ***-to-mouth tricks for homeless men and Hepatitis C victims in the back room of her rancid, semen-stained single wide trailer... legend has it... Read more

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  • Jul 17
  • Internet
  • Humble, Texas
  • Suspicious Activity
  • 10

Google security alerted me to repeated suspicious activity on my email account... somehow, somebody had hacked my emails, got my password, and continued to break into my account, even changing my password 3 times... google security showed the time stamp and the physical IP Address from where this activity had occurred.. The IP is located in the offices of Cbeyond Communications, LLC... Keep in... Read more

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  • Jul 08
  • Home Phone
  • Dallas, Texas
  • Residential Phone Service
  • 1
  • 11

Cbeyond had my mothers AT&T home phone disconnected, without her knowledge or permission, and switched her service to Cbeyond, again, without her knowledge or permission. Now AT&T wants a $50. fee to reconnect my mother's phone. How can a company make changes to someone's residential phone service without consent? Her number was also changed at Time Warner Cable Service, without her... Read more

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  • Jun 29
  • Internet
  • Atlanta, Georgia
  • Communication Services
  • 1
  • 13

Our company purchases SIP phone service and T1 data from CBeyond. Four times in the past three years they have updated our router to block SIP traffic that they do not recognize. When this first occurred, we completed a WAIVER and took responsibility for long distance calls placed on our PBX - we have a substantial firewall and this has never been an issue. Despite the waiver, they continue to... Read more

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  • Jun 03
  • Cellular Phone
  • Chicago, Illinois
  • Cell Phone Service
  • 2
  • 17

This company is hilarious, great sales people, adequate installation people, but customer support is i think riddled with people trying to make your life miserable. We transferred 20 phone lines, 4 T1 lines and 40 cell phones to cbeyond. In my 25 years, worst mistake i ever made. jan 10 a phone dropped into puddle. asked for a replacement 4 different times they never sent the phone, we kept... Read more

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  • May 19
  • Media
  • Atlanta, Georgia
  • Poor Phone Service
  • 1
  • 18

Service was subpar for the years during the contract. I paid the final bill and have a cancelled check for proof. They turned me over to a collection company. Last week, the collection company called and agreed to dismiss the information. Today I get a bill in the mail from the collection company. It is time to contact an attorney about a lawsuit for harassment. STAY AWAY FROM CBEYOND. -... Read more

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  • Apr 29
  • Media
  • Bellingham, Washington
  • Phone Calls
  • 1
  • 30

At least twice a day I get phone calls from 1-425-361-4219. Whenever I pick up and say, "hello", they hang up. Do you have any idea how annoying this is? I', going to start a log of when they call, and when I have enough info, TRY and do something. You people are infringing on my peace of mind. You don't have the right to call anyone whenever you want to, and then to have the nerve to hang... Read more

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  • Apr 01
  • Media
  • Chicago, Illinois
  • Phone Service
  • 19

he cared and got my company phones and fax all working and is also getting my call forwarding up and running...this man gets the job done and there would be no complaints if all Cbeyond employees followed his work ethic....every system breaks down -once in a while but it is customer service that makes all of the difference our business depends on communications for our customers and without these... Read more

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  • Mar 27
  • Internet
  • Commerce, California
  • Phone Service
  • 39

BEWARE - WORST COMPANY EVER!!!. We have been without phone service for the last 9 days and Cbeyond still doesn't know how to resolve he problem. Their customer service is a joke. Everytime you call them you are on hold for at least 40 minutes before they answer the phone. I am seeking to start and or join a class action suit against them. Also not sure if this will help but the CEO of Cbeyond... Read more

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  • Mar 26
  • Internet
  • Dallas, Texas
  • Bad Customer Service
  • 50

Cbeyond provides our phone system and their customer service person said we had over 60 service tickets. I am seeking to join any class action suit that might be formed. In almost every instance the service goes down, or works inadequately, they blame us for Maxing out our system. With 1 computer on, they have blamed us for maxing out the system. Speedtest results today: Download Speed .34 MBS... Read more

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