Cbeyond Complaints and Reviews

1.1
  • Service2 votes
  • Attitude2 votes
  • Ignorance1 votes
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  • Apr 08
  • VOIP
  • Arlington Heights, Illinois
  • Phone Service
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

First of all walked in sales person hundreds of lies to sign my 3 yr contract. everything she told is lie. I finally paid 1700 for early termination. They terminted 1 month before we agreed and I lost my business line for 26 yrs!!!! They do anthing NASTY to ripp you off!! This organization should be terminated ASAP!! I wasted thousands and thousands of money and time. AGAIN please... Read more

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  • Mar 10
  • VOIP
  • Houston, Texas
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

Our experience was similar to most of the other posts here. No words can describe the misery. My business has lost thousands of dollars. My property was damaged. I was lied to over and over again, run in circles. Every representative I spoke too was fired eventually. We are going to arbitration. BAD. BAD. BAD. DON'T DO IT. DO NOT SWITCH. DO NOT AGREE TO ANY OF THEIR CORRESPONDENTS. DON'T DO IT.... Read more

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  • Jan 16
  • VOIP
  • Denver, Colorado
  • Phone Line Transfer
  • 1
  • 1
  • 106
  • REVIEW RATING 4/5

I purchased a company that already had cbeyond in place. I had been in contact with cbeyond for over a month to ensure the smooth transfer of my phone lines to my new business location. Unfortunately not only did they not complete this transfer they failed me on multiple levels. The customer service is incompetent all the way up through many levels of managers. They are unable to give the... Read more

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  • Dec 22, 2014
  • VOIP
  • Internet Installation
  • 92
  • REVIEW RATING 4/5

This is by far the worst company I have EVER dealt with. Our company has lost TENS OF THOUSANDS OF DOLLARS because of their inability to do what was promised. We have paid for their internet and phone service for 3 years all without them ever finishing the internet installation. We attempted for MONTHS to get them to come back and install the internet and eventually we had to get another internet... Read more

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  • Dec 03, 2014
  • VOIP
  • Glendale, California
  • Internet Service Transfer
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

The Company has delayed the transfer of our services to new location and have repeatedly failed to respond to inquiries re what is going on. CBeyond indicates they need 30 days to process a move request. I have put in my request over 60 days ago and still they do not have a timetable as to when they will be able to move our services. They have been completely unresponsive to inquiries as to what... Read more

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  • Nov 23, 2014
  • VOIP
  • Riverside, California
  • Internet Service
  • 1
  • 1
  • 101
  • REVIEW RATING 5/5

We were approached by 2 sales People from Cbeyond, telling us that they could beat not only our phone bill with CO-Communication but also our DSL internet package with AT&T in cost and speed. We gave them our current invoice, so they could do their analysis, They said no problem. We were suppose to have an overall saving of at least $100.00 a month, but also internet speed was supposed to... Read more

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  • Nov 19, 2014
  • VOIP
  • Cerritos, California
  • Internet Service
  • 2
  • 2
  • 65
  • REVIEW RATING 4/5

We were dissatisfied with Charter and Cbeyond promised that their 10Mbps dedicated service would match or exceed our current dual 50Mbps Charter service because it was "dedicated". They made it sound like everyone would get 10Mbps in the office, regardless of what was going on. Also, we agreed to a 2 year contract during the two month long negotiation before we finally agreed. But we did not... Read more

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  • Oct 10, 2014
  • VOIP
  • Internet Outage
  • 1
  • 1
  • 168
  • REVIEW RATING 4/5

Our law office has not had proper working lines for over 2 weeks now!!! We have lost clients and have not been able to run a proper functioning law firm due to their lack of knowledge on how to resolve their own issues with their own server. Cbeyond and Birch have done absolutely nothing to resolve the issue. They even closed our firms ticket before the issue was resolved. I have been on the... Read more

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  • Oct 06, 2014
  • VOIP
  • Phone Line Recalibration
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

I RECEIVED A CALL FROM CBEYOND THAT THEY NEEDED TO COME OUT AND RECALIBRATE THE PHONE LINES. AT THE TIME IT SEEMED LIKE A STANDARD PROCEDURE, AT LEAST TO SOMEONE THAT KNOWS NOTHING ABOUT PHONE LINES. THE TECHNICIAN CAME OUT AND COMPLETED THE PROCESS. FROM THAT TIME 9/18/14 TO NOW 10/06/14 WE HAVE NOT HAD USEABLE PHONE SERVICE. WE ARE A MEDICAL FACILITY, AND CBEYOND HAS SEVERELY COMPROMISED OUR... Read more

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  • Sep 14, 2014
  • VOIP
  • Cicero, Illinois
  • Unprovided Internet Service
  • 1
  • 1
  • 90
  • REVIEW RATING 3/5

Cbeyond relies on AT&T for its underlining service in Chicago. Cbeyond has zero pull with AT&T to get something actually repaired. We have had no phone or computers for FOUR days. This costs us $ 2,000 per day. Were are a retail business and half about 12 employees that can't do their job. We spend about $ 75,000 per year with Cbeyond. The biggest problem is truly the AT&T... Read more

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