Submit ›
or
  • Customers like
      No items
  • Customers don't like
    • Service 5
    • Attitude 4
    • Lack of knowledge 4
Advanced
search
loading...
More Less
  • From mobile
  • Cbeyond
  • Apr 26
  • #836512

There is a man by the name is Mark Johnson who calls me from a 202 and says that i qualify for a Gov grant that i dont have to pay back i look up the number on beenverified and it says Cbeyond Communication LLC Dc. But its says you guys are a some type of phone company or telemarketing company this is crazy either someone is using your info or you people are scammers Add comment

Been having issues with Birch emails. I'm the IT manager of a small business, and I'm actually looking at migrating our email services to another provider. I've just about had it with Birch/Cbeyond. They made some changes to their EXCAS (exchange servers) and now almost all the emails we send from the company are being rejected by other companies (SPF validation failed messages). They have blacklisted emails coming from Cbeyond servers, as they are being viewed as spam/spoofing messages. I have reached out to Birch support, and the agents... Read more

Was this review helpful? 0 0

Hello All, Birch recently bought out the company I had my service through... so like in every buyout the customer is not notified... in fact they changed their hours of support for our service unbeknownst to me...so my service goes down on the weekend... i call and they say sorry I don't have access to the network you will have to wait until monday when someone who does is in the office... So I ask to speak to a supervisor... he said he is the only one there... I ask so for a huge company with a large client base there is only one person in... Read more

Was this review helpful? 1 0

I have been a customer of CBeyond who is now bought out by Birch, for many years now and I have hated every second of it. We have 2 T1 lines and some DID as well as SIP service from them. If you ever encounter an issue with service this company will not help. You will have to go through multiple "Escalations" just to get nowhere, imagine being a business who relies heavily on your EXPENSIVE services & not knowing when or for how long they will be stable. I have had trouble tickets for weeks now & not one Rep seems to care. I have... Read more

Was this review helpful? 2 0

Been with this company Aretta/CBeyond/Birch for years and consistently the service gets worse... finally I am going to switch... but for those who are interested on info on this company here it is... Over the last few years when I loose service they don't even know... I have to call them and inform them of the loss of service... you would think they have alarms when a server goes off line and they claim they do but obviously they don't have anyone monitoring them... Recently I called and this is basically how the conversation went... I am... Read more

Was this review helpful? 0 0

First of all walked in sales person hundreds of lies to sign my 3 yr contract. everything she told is lie. I finally paid 1700 for early termination. They terminted 1 month before we agreed and I lost my business line for 26 yrs!!!! They do anthing NASTY to ripp you off!! This organization should be terminated ASAP!! I wasted thousands and thousands of money and time. AGAIN please stay away from this company. I lost hundreds customers and my number of business for 26 yrs. I dont know how they can survive 21 century in this... Read more

Was this review helpful? 2 1

Our experience was similar to most of the other posts here. No words can describe the misery. My business has lost thousands of dollars. My property was damaged. I was lied to over and over again, run in circles. Every representative I spoke too was fired eventually. We are going to arbitration. BAD. BAD. BAD. DON'T DO IT. DO NOT SWITCH. DO NOT AGREE TO ANY OF THEIR CORRESPONDENTS. DON'T DO IT. BAD. BAD. BAD. BAD. BAD. WORST CUSTOMER SERVICE, CHARGED $7000.00 TI CANCEL, ON TOP OF THE MONEY I LOST CANCELLING AT&T, WHICH WAS PROMISED TO BE... Read more

Was this review helpful? 1 0

I purchased a company that already had cbeyond in place. I had been in contact with cbeyond for over a month to ensure the smooth transfer of my phone lines to my new business location. Unfortunately not only did they not complete this transfer they failed me on multiple levels. The customer service is incompetent all the way up through many levels of managers. They are unable to give the basic procedure information regarding their systems, their answer is always they will have to call me back- I have Never received a call back. They are... Read more

Was this review helpful? 1 0

This is by far the worst company I have EVER dealt with. Our company has lost TENS OF THOUSANDS OF DOLLARS because of their inability to do what was promised. We have paid for their internet and phone service for 3 years all without them ever finishing the internet installation. We attempted for MONTHS to get them to come back and install the internet and eventually we had to get another internet company to service us. CBeyond would not recognize that we never got the internet installed and would not lower our bill. From there it was a whirl... Read more

Was this review helpful? 2 0

The Company has delayed the transfer of our services to new location and have repeatedly failed to respond to inquiries re what is going on. CBeyond indicates they need 30 days to process a move request. I have put in my request over 60 days ago and still they do not have a timetable as to when they will be able to move our services. They have been completely unresponsive to inquiries as to what is going on and still cannot provide a timetable as to when the move will be completed. This has caused my firm to indefinitely delay our move as we... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Cbeyond.
Filing a new complaint about
×