Cbeyond Complaints and Reviews

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Cbeyond
Main address: 320 Interstate North Parkway, SE 30339 Atlanta GA
Billing & Account Management 1-866-424-5100 (, , customer.care@cbeyond.net
  • 242 complaints
  • $420K claimed losses
  • $1.7K average
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  • 1 hour ago
  • Internet
  • Riverside, California
  • 2

We were approached by 2 sales People from Cbeyond, telling us that they could beat not only our phone bill with CO-Communication but also our DSL internet package with AT&T in cost and speed. We gave them our current invoice, so they could do their analysis, They said no problem. We were suppose to have an overall saving of at least $100.00 a month, but also internet speed was supposed to... Read more

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  • Nov 19
  • Internet
  • Cerritos, California
  • Internet Service
  • 1
  • 1
  • 13

We were dissatisfied with Charter and Cbeyond promised that their 10Mbps dedicated service would match or exceed our current dual 50Mbps Charter service because it was "dedicated". They made it sound like everyone would get 10Mbps in the office, regardless of what was going on. Also, we agreed to a 2 year contract during the two month long negotiation before we finally agreed. But we did not... Read more

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  • Oct 10
  • Internet
  • Internet Outage
  • 1
  • 1
  • 116

Our law office has not had proper working lines for over 2 weeks now!!! We have lost clients and have not been able to run a proper functioning law firm due to their lack of knowledge on how to resolve their own issues with their own server. Cbeyond and Birch have done absolutely nothing to resolve the issue. They even closed our firms ticket before the issue was resolved. I have been on the... Read more

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  • Oct 06
  • Home Phone
  • Phone Line Recalibration
  • 1
  • 1
  • 65

I RECEIVED A CALL FROM CBEYOND THAT THEY NEEDED TO COME OUT AND RECALIBRATE THE PHONE LINES. AT THE TIME IT SEEMED LIKE A STANDARD PROCEDURE, AT LEAST TO SOMEONE THAT KNOWS NOTHING ABOUT PHONE LINES. THE TECHNICIAN CAME OUT AND COMPLETED THE PROCESS. FROM THAT TIME 9/18/14 TO NOW 10/06/14 WE HAVE NOT HAD USEABLE PHONE SERVICE. WE ARE A MEDICAL FACILITY, AND CBEYOND HAS SEVERELY COMPROMISED OUR... Read more

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  • Sep 14
  • Internet
  • Cicero, Illinois
  • Unprovided Internet Service
  • 1
  • 1
  • 58

Cbeyond relies on AT&T for its underlining service in Chicago. Cbeyond has zero pull with AT&T to get something actually repaired. We have had no phone or computers for FOUR days. This costs us $ 2,000 per day. Were are a retail business and half about 12 employees that can't do their job. We spend about $ 75,000 per year with Cbeyond. The biggest problem is truly the AT&T... Read more

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  • Aug 21
  • Internet
  • Moreno Valley, California
  • Mobile Phone Activation
  • 2
  • 2
  • 56

I have Cbeyond service for my business and they are terrible. I have been trying to activate 2 business mobile phone with them for over 11 days, I call them everyday and spend with them 20 to 30 minutes and nothing gets done, and the best part, they signed me in for a contract for these phone and they gave me monthly rates. I can't discontinue my service with tem as my business contract expires... Read more

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  • Aug 20
  • Internet
  • Houston, Texas
  • Internet Service
  • 1
  • 1
  • 59

We are a business and the service we receive from Cbeyond is horrible! They do not care about customer service at all! We are a business that operates off our phones and internet and have been down for more than 4 days at a time and all they say is how they are working on it. Well how long does it take to dispatch someone out to figure out the problem. Every time I call all they say is "they have... Read more

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  • Jul 17
  • Media
  • Atlanta, Georgia
  • Email Account
  • 1
  • 1
  • 130

the inept CEO of this corporation began urinating in his bed after being repeatedly molested bu a family member, who shall remain unidentified, (his father).. His illiterate mother used to set him front of a broken TV set as she turned half-off discount ***-to-mouth tricks for homeless men and Hepatitis C victims in the back room of her rancid, semen-stained single wide trailer... legend has it... Read more

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  • Jul 17
  • Internet
  • Humble, Texas
  • Suspicious Activity
  • 97

Google security alerted me to repeated suspicious activity on my email account... somehow, somebody had hacked my emails, got my password, and continued to break into my account, even changing my password 3 times... google security showed the time stamp and the physical IP Address from where this activity had occurred.. The IP is located in the offices of Cbeyond Communications, LLC... Keep in... Read more

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  • Jul 08
  • Home Phone
  • Dallas, Texas
  • Residential Phone Service
  • 1
  • 1
  • 47

Cbeyond had my mothers AT&T home phone disconnected, without her knowledge or permission, and switched her service to Cbeyond, again, without her knowledge or permission. Now AT&T wants a $50. fee to reconnect my mother's phone. How can a company make changes to someone's residential phone service without consent? Her number was also changed at Time Warner Cable Service, without her... Read more

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