3. Written by CEO, on 10-05-2008 12:49
Doing some research to see what was new out there for CBeyond. This talk about sales tactics only skim the surface of their tactics. I am currently a CEO of several servers at corp. office that host several big clients. We signed with CBeyond because of their packages. Our ISP cost was high for our bandwidth needs, so we went with CBeyond for the so called cost savings. After the fact I was told when getting ready to sign the paperwork, is that the company is going under the "February BeyondMobile Handset Promotion". This allows for the amount of cell phones that we needed, they were free and no activation charge. CBeyond told me that they are cutting this deal because we were also becoming a partner for their products to sell to our clients as well and there is only a couple of days tell Feb. That allowed us to get $300 credit per month on our bill for the partner promotion. First bill came and charged $500 per BlackBerry that was discontinued by Sprint two years ago. Sprint is their cell carrier for the cell phones that CBeyond brands as their own. Also was charged $450 per LG 150, of which is discontinued by Sprint, I believe around the middle part of last year. CBeyond accepted and entered the contract in their system on 1/30/08 and now they say that I do not qualify for the Feb. promotion because the contract was accepted on 1/30/08, not in Feb. 2008. The sales person (would love to say his name on here) said that we were getting the Feb. promotion. I entered a dispute against the hardware cost of the cell phones on the first month billing. Now 4.5 months latter, there is no resolution, no follow up, no acknowledgment to my complaints. Once a week I inquire about it to several people at Cbeyond. They just keep saying that it was not accepted in Feb. Sense the charges are in dispute, the first month bill is over due, because I will not pay something that was not per agreement. Furthermore, this has disqualified us for the $300 partner credit, because the bill is past due. Keep in mind, our network has went down 4 times. 3 times were within CBeyond, 4th CBeyond was out system wide in the whole county. Considering that we host several clients in our datacenter, and was down over a total of 35 hours. You think that wouldn't hurt? Along with feeling like you were taken advantage of a smooth talker of a CBeyond sales and channel manager, so he could wrap as many deals before the end of the month in January, even telling them that they are getting the Feb. promo that was going to save us a lot of money is hardware costs. Think again about CBeyond, it is a negative experience that has a domino effect. Let alone the fact that they found out some of my clients and their locations and have harassed them and have new sales people every week showing up in their lobby. One of them made the CFO at one feel insulted and in-house counsel had to intervene. So, what about sales tactics? I can say I am totally pissed off about CBeyond, and when the name is mentioned to me, I can feel my ears getting hot.
|
Comments
Comments (6)
