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Atlanta, GACbeyond has had chronic problems since the beginning of this year (08) with providing reliable email hosting. Email would never be received by our clients; we wouldn't receive some of their responses. It was very sporadic as well, so it was difficult to pin down the problem. Turns out that it was Cbeyond having 'difficulties with a large amount of spam' (like what internet provider doesn't have a large amount of spam?) The main Atlanta mail server for Cbeyond was even blacklisted by a Spam-cop service for about a day. Needless to say, none of our email was received that day...
They have no 'server status' page which customers can log into to see if there are issues... When there is a problem, they will sometimes take the technical support phone number off line and will not take calls. If the cure wasn't as bad or worse than the disease (changing our entire phone setup and internet addresses, etc.), we would have switched LONG ago. I suspect that's how they keep so many customers - switching is even more work than staying.
Also - I think they farm out their sales calls to another company - we have been cold called numerous times by people supposedly in the employ of Cbeyond, trying to sell their service (walking by the large 'NO SOLICITORS' sign). They seem surprised by the fact that we already are customers. They just want your business card; I guess they are paid by the amount of cards they get or something. A call to Cbeyond to complain and we got the response that they can't control their sales force...
If you are looking for business telephone/internet providers in the Atlanta area, stay far away from CBeyond!
 Comments (11) |  |
| 1. Written by Munzer1, on 11-02-2010 14:57 If you are a victim of CBeyond's false promises and/or extortion then please contact for a possible class action lawsuit against them. |
| 2. Written by Nick, on 27-01-2010 00:03 I am a sales Rep for Cbeyond and proud to represent my company. It is my responsibility to set the right expectations but it is also the responsibility of the business owner to pay attention to these expectations before signing a three year contract. As for the services. Cbeyond's services are the best in the business, and believe it or not they use the T-1 from AT&T so Mr. AT&T rep who talks all high and mighty about his company needs to re evaluate his statements especially after AT&T was just ranked LAST, let me say that again, LAST place for customer service in the telecom industry. Bottom line is that there can and most likely will be issues with technology and telecom and it's setting the right expectations, having a proper installation from start to finish, and providing good customer service that will make happy customers. I can tell you as an employee of Cbeyond that I have never had one unhappy customer because of how I go about doing business and I have provided many people with a much better and efficient communications service. And unlike Mr. AT&T rep I'm not going to put my contact information so that I can try and snake business from a competitor but I am open to any questions regarding our services for those of you who feel like you've been treated unfairly. Thanks! Nick |
| 3. Written by solutoins, on 22-01-2010 14:07 Whom it may concern, My name is Caleb Sundvall I work for Enterprise Network Group it’s an At&t solution provider. I read your review about Cbeyond and have heard the same type of response from a large number of my clients. My company works directly with At&t, everything is the same as if you were using at&t directly but we help manage your accounts so if there are ever any issues you could contact me directly and I could resolve any issue for you. At&t rates are the same but i will be sure you receive the best discount avalible and your business will be managed as a client and not a number. If this is of any interest to anyone and would like more information my contact information is below. If you’re not interested please disregard this message and thank you for your time. Regards, Caleb Sundvall Enterprise Network Group At&t Solution Provider 618 Executive Drive Willowbrook, IL 60527 Office: 630.850.3264 Fax: 630.850.3730 |
| 4. Written by DJ, on 06-03-2009 08:56 Cbeyonds contract says that they provide caller ID with Number. But, when your service is connected all that you get is the number...no name. They then try to BS you into believing that caller ID is only the number. The rep for Cbeyond was honest and said that this is their number one complaint |
| 5. Written by Ingo Scholz, on 09-10-2008 18:22 DO NEVER GO WITH CBEYOND - their performance is horrible when you sign the contract, You almost sign your life over to them... We had a 60 day cancellation period that we used within 30 days...they do not ackknoledge this agreement. STAY AWAY!!! |
| 6. Written by DownWithCBeyond, on 29-08-2008 18:16 Hands down the worst service to a small business due to their horrible support and exaggerated service. Be sure to read the fine print in their terms and contracts before signing. Lots of claims made by the sales rep but everything has a catch. |
| 7. Written by Joe, on 21-04-2008 15:12 We were talked into a C-Beyond system installation in our office with the comfort of knowing that if their system did not work we would have 30 days to opt out. The system was so bad and delivered absolutely nothing so we opted out within two weeks of the installation of the T-1 server. Unfortunately no one would respond to our phone calls or e-mails. For over two months we tried to port our phone numbers back to AT&T and C-Beyond would not release them. Finally they released them after about 2.5 months. They came in and ripped out the T-1 and screwed up our phone wiring system so we had to have a specialist come back in to repair that. Now they are pressing us for over $8700 in installation and early cancellation fees for a service they never provided. They offered to settle for $2000. I told them I would pay them $1000 just to get them out of my hair. My costs to put myself back where I was prior to C-Beyond cost me more than $2000. C-Beyond turned down my $1000 offer and informed me that my company's credit would be shot and that I should consider getting legal advice. This is one company you do not want to deal with. They were pushy, they represent something that isn't true, they did not deliver what they promised and now they are wanting to be paid an exorbitant amount for providing nothing except major aggravation. |
| 8. Written by snowdevil4, on 21-04-2008 12:00 AVOID CBEYOND like the plague. I am moving my websites to another host the first opportunity I get. They screw it up every time they touch my site, and seem unable to handle a simple server move or anything having to do with e-commerce. Sheesh. |
| 9. Written by CbSucks, on 08-04-2008 00:54 just for the record, we dont get paid by the card. we have to earn our commission in the most archaeic and rudimentary way possible: the cold call. if you think the service ***, try working there. management is inept, and we are constantly trained on how to bullshit a prospect to buy a second class service and sign up for 3 years. also, best trick if for whatever reason anyone would want to sign up, ask for a 13-25 clause. it gives you the right to opt out during the 13th or 25th month. tell your friends and any other poor soul that isnt smart enough to just keep life easy and stick with an ilec. and another side note, the cell phone service is pathetic, and the voice quality on the voip network is nominal at best.  |
| 10. Written by JEdberg, on 24-03-2008 14:01 Now we've moved into our new building and I'm trying to set up our email. The directions I was given by CBeyond looks nothing like what I see when I get on their website to try to set things up. |
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