Cbeyond
Reviews and Complaints
Mob-style collectors
TERRIBLE!!!!
This is the worst service I have ever had. The customer service is terrible as well. They try to hold you to a contract that they themselves do not keep. I spoke to my lawyer and cancelled my service, they continue to bill me after confirming that they received my cancelation.
My lawyer informed me that is they send us to collection or sue us for cancelling the contract that we have a conter claim.
I spent more time on the phone with cbeyond dealing with problems than I did with customers for several months.
They made no attempt to correct the billing, the sales people that came to my office lied about everything.
I own an international business and the shut off the international long distance 3 weeks after we started service, how am I supposed to communicate wih my customers?
No Communication Services for 2 weeks
I lose service with Cbeyond and they site every possible reason someone else is at fault instead of taking responsibility and helping me with a solution. They get their feelings hurt because I am mad about our lost revenue and pass me over to their PR and Social Media...not sure how they can fix technical issues.
Left multiple messages throughout their leadership including their Chief Marketing Officer since they want to talk this through so I don't smear the company's reputation. Even the CMO will not take the time to call me back or help me. I had actually met this arrogant man at a recent Atlanta event and guess his ego is too big to take care of his customers.
I guess that is why this company has declining revenue and everyone is leaving. BEWARE
CBEYOND screws the little man
Cbeyond is terrrible!
1/23/2014: It took 2 months and an $1300 for them to finally release our account! Every time we got close & Comcast didn't do one tiny thing correct they would cancel the change request & make us resubmit.
They did this 4 times! It did not benefit them to help move the process along so they made it as difficult as possible. Every chance they got to extend us one more day they did.
This was a horrible and unnecessary experience! I had to call everyday and micromanage the process, it was ridiculous
Have been trying to cancel our service for months.
this company is the biggest bunch of bs that i have ever seen. they sold us a t 1 and said "oh yes it can handle your ONE screen " that we need to watch out tow trucks.
from the get go the phones have cut out. can't ever reach anyone can't get phones fixed can't get anyone to call bacak, the customer service is total ***.. talked to a manager.. that *** never called back either..
this company is a joke . im not surprised to see how many bad reviews they have on here..
never use them. i hear they are going under and i can believe that for sure..
Cbeyond the salesman's ***
5 Days without ANY Phone Service
Didn't live up to their promises
My wife and I wanted to bundle our companies web, emails, phone and cell phones.
After listening to their sales pitch, we agreed. C beyond came out installed a bunch of equipment and switched us over.
This is when the fun begins, they promised our internet service would as fast or faster than our Comcast service.
Turned out they were wrong, so I notified the company and told them to fix the speed issue. They said they could but that would cost extra, ok now my blood is starting to boil a little bit.
I refused to make a payment until we had what was promised, then we started getting phone calls from some Jack-*** in Atlanta. So it kind of went like this, (them) pay your bill, (me) fix my internet service, (them) we will sue you for the full amount of your contract, (me) go ahead, you're wrong I'm right-after all I'm the customer.
If they would of fix the problem when asked we may still be with c beyond, were not, and I couldn't be happier...
C beyond is probably the worst company I've dealt with for as long as I can remember...
Oh by the way, we settled for a lot less than the full amount of the contract.
The End
Blocking outbound calls to numerous coutries.
My employees starting complaining about not being able to call their customers in a number of countries. I called support to get the issue resolved and this led me to an even bigger problem, CBeyond is blocking many countries in ALL the customer accounts.
I requested a list of the countries being blocked, but their reps have a memo explicitly stating they cannot send the list to any customer. However, the memo allows for answering "yes" or "no" to whether a country is on the list, so I asked about all 273 country codes (yes, that's how many codes there are).
83 countries are being purposely blocked by CBeyond.
Their proposed solution is to give me a calling card to make my calls. What good does a calling card do me when so many employees are calling customers from many of these countries? This is not service and sure as *** isn't the service I signed up for nor care to have.
The list of countries being blocked is as follows:
Albania 355
Algeria 213
Andorra 376
Angola 244
Anguilla +1 264
Armenia 374
Ascension 247
Azerbaijan 994
Barbados +1 246
Belarus 375
Benin 229
Bosnia and Herzegovina 387
Botswana 267
Burkina Faso 226
Burundi 257
Cambodia 855
Cameroon 237
Cape Verde 238
Central African Republic 236
Chad 235
Comoros 269
Congo 242
Congo, Democratic Republic of the (Zaire) 243
Croatia 385
Diego Garcia 246
Djibouti 253
Equatorial Guinea 240
Eritrea 291
Estonia 372
Ethiopia 251
Gabon 241
Gambia 220
Georgia 995
Grenada +1 473
Guinea 224
Guinea-Bissau 245
Kyrgyzstan 996
Latvia 371
Lesotho 266
Liberia 231
Libya 218
Liechtenstein 423
Lithuania 370
Macedonia 389
Madagascar 261
Malawi 265
Maldives 960
Mali 223
Mauritania 222
Mauritius 230
Moldova 373
Montserrat +1 664
Morocco 212
Mozambique 258
Namibia 264
Niger 227
Nigeria 234
Oman 968
Papua New Guinea 675
Réunion 262
Rwanda 250
São Tomé and Príncipe 239
Serbia 381
Seychelles 248
Sierra Leone 232
Slovakia 421
Slovenia 386
Somalia 252
Sri Lanka 94
Sudan 249
Suriname 597
Switzerland 41
Syria 963
Tanzania 255
Tonga 676
Tunisia 216
Turkmenistan 993
Uganda 256
Uzbekistan 998
Wallis and Futuna 681
Yemen 967
Zambia 260
Zimbabwe 263
DO NOT GET SERVICE WITH CBEYOND
Constant calling
I have never done anything with them or ask they every few months call and I tell to take off thier list today a Romy Rosenbaum 630-468-**** called and left a message when I called back it sounded as if she was in bed at sleep the same woman called me 3 other times through the day I told her to stop the harrasement she said she is doing her job and hung up.I called another location trying to find corporate and the guy try to make a story where Corporate was then said he was Corporate I will have file a complaint with the BBB
CBEYOND BREACHES CONTRACT IN 1ST MO... BEWARE DALLAS
Cbeyond = CRAPbeyond
Cbeyond blackmailed Customer By Suspending Account While Billing Dispute Is on Going
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Leave this company while you can. Massive layoffs and about to sell off the business...
read the biz journal headlines!!!
then what? This company is a joke
"I spoke to my lawyer and cancelled my service, they continue to bill me after confirming that they received my cancelation." I wonder how this behavior affects the numbers they report to wallstreet?