Anonymous
map-marker Torrance, California

Mob-style collectors

I have had service with "Time Warner Cable" through this "contractor" Cbeyond Communications, Llc - Mi. I don't know who these jokers are, but I had been out of work for 6 months and finally had to let go of my cable. One of their agents showed up on my front porch to collect the cable equipment. They were in an unmarked truck, the woman called me and demanded I give back the equipment. Then as I was on the phone to 911 scared out of my wits, she called me back leaving a demanding voicemail stating I would never be allowed to get cable again and that this was a "slap against me." She said she could see me looking out at her - there was no one home... I was across the parking lot in my car watching her bang on my door. I will never do business with these @$$holes again -- or Time Warner for associating with them.
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Anonymous
map-marker Miami, Florida

TERRIBLE!!!!

This is the worst service I have ever had. The customer service is terrible as well. They try to hold you to a contract that they themselves do not keep. I spoke to my lawyer and cancelled my service, they continue to bill me after confirming that they received my cancelation.

My lawyer informed me that is they send us to collection or sue us for cancelling the contract that we have a conter claim.

I spent more time on the phone with cbeyond dealing with problems than I did with customers for several months.

They made no attempt to correct the billing, the sales people that came to my office lied about everything.

I own an international business and the shut off the international long distance 3 weeks after we started service, how am I supposed to communicate wih my customers?

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2 comments
Guest

Leave this company while you can. Massive layoffs and about to sell off the business...

read the biz journal headlines!!!

then what? This company is a joke

Guest

"I spoke to my lawyer and cancelled my service, they continue to bill me after confirming that they received my cancelation." I wonder how this behavior affects the numbers they report to wallstreet?

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Reather Cmk
map-marker Stone Mountain, Georgia

No Communication Services for 2 weeks

I lose service with Cbeyond and they site every possible reason someone else is at fault instead of taking responsibility and helping me with a solution. They get their feelings hurt because I am mad about our lost revenue and pass me over to their PR and Social Media...not sure how they can fix technical issues.

Left multiple messages throughout their leadership including their Chief Marketing Officer since they want to talk this through so I don't smear the company's reputation. Even the CMO will not take the time to call me back or help me. I had actually met this arrogant man at a recent Atlanta event and guess his ego is too big to take care of his customers.

I guess that is why this company has declining revenue and everyone is leaving. BEWARE

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5 comments
Guest

About to write a complaint and reading the comments. Sounds like many customers are experiencing the same issues.

I am in Boston and was told there is no longer any support staff here.

Wondering if the Chief Marketing Officer survived from the original post? Doesn't sound like he has done much if they are cutting sales and doesn't care about customer satisfaction

Guest

Well you sure won't get it resolved now. Heard from an executive that they just laid off 200 employees and closed offices in two of their markets. Sounds like a company going under

Guest

You are better off not escalating a problem to anyone at Cbeyond. In the long run you would get better responsiveness if you went into your bathroom and spoke to your mirror.

Guest

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Escalation Management team reach out to you as a matter of urgency.

Thank you,

Cbeyond

Guest

Had similar situation where company would not take ownership for problems and service was down for days. I have never experienced anything like this with AT&T in over 25 years with them.

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Ennie W
map-marker Dallas, Texas

CBEYOND screws the little man

As a customer of Guildportal I am appalled at the treatment that CBEYOND sold as service is not existent causing 10 thousands of children and grownups playing games to loose their home base web site and guild history due to cheeky personnel, sloppy procedures and failing security systems. Read the resume of Guildportal @ https://www.facebook.com/GuildPortal Now that I've had all this time to investigate while waiting to be re-acknowledged, here's what went down, in sequence... Please note that I am also to blame. When I started up with them, I didn't know a whole lot about the hardware infrastructure pieces. I just knew we needed database servers, web servers, a backup, and a firewall. I leaned too heavily on their expertise, and made assumptions about purchase guidance that I have since learned were unreasonable. In order to compensate for my lack of knowledge, I purchased their extended SQL support package, which would ensure that if anything bad were to happen to the database, we would have top-notch people just a phone call away, day or night. And here we go... 12/16/2012 to 12/31/2013: The server backups, which are stored on a network share, failed to execute for two weeks straight. In the case of backup failures, their management tools are supposed to alert them so that whatever the problem is can be fixed. That didn't happen. So GuildPortal is flying without a backup for two weeks, and nobody knows. 1/1/2013: The N drive, which stores the full-text index, fails, and the site goes down. When there is a drive/controller failure, their system (again) is supposed to alert them. The first tech I spoke with later acknowledged this, but said that they weren't using their old notification system anymore, since CBEYOND (they were originally MaximumASP) was going to have them use their newer system. What happens in between? I guess we know. But, I'm getting ahead of myself. 1/1/2013, 1:30 PM: Sandy finds out the site's been down all night when she does her usual check to make sure things are running. I get on the phone with CBEYOND while she lets everyone know that we're on it on the Facebook page. I am connected to someone in technical support who is genuinely helpful, but who has very little SQL knowledge. Over the next 7 hours, the tech repeatedly attempts to get ahold of a DBA to help with the problem. We both breathe a little easier when we get a response back in the form of an IM from the regular DBA from home. A few IMs later, we have something to try, and the tech and I give it a go, brimming with optimism. I post on Facebook that everything should be up and running within 30+ minutes. 1/1/2013, 9:30 PM: It's taking far too long. I suspect something is wrong, so I cancel the operation. It takes 4 hours to cancel, even though it was only initially running for 1. The culprit, it turns out, was the database file itself. When the N drive failed, it left the primary database file and the associated log file in a totally unstable (and it now appears, unrecoverable) state. The DBA we were IMing is now incommunicado. No problem, we thought, because I'd been paying for the extended SQL support package faithfully for all these years. That means he can hop on the phone and get the revered On-Call SQL Team to fly in on an epic mount, day or night. While we wait for them to respond to his initial pages and phone calls and IMs, we try a couple different restore strategies. At the time we didn't know the state of the main database file, so again, we were optimistic. I again, stupidly, post an update on Facebook saying that our latest attempt resulted in a success and that the site would be up any moment. I end up staring at a spinning ball with the words "query executing" next to it for the next several hours. 1/2/2013, 2:03 AM: The restore failed. All phone calls, pages, and IMs to the revered On-Call SQL Team have been totally ignored. The tech is frustrated, apologetic, and (if I read it right) a little embarrassed for his company. I post apologies and stop giving ETAs on Facebook throughout, not wanting you guys to think I'd snuggled up to a pillow and said "heck with them." It's now 13 hours after the initial phone call, and the odds of us getting a DBA involved at all before the regular morning shift are looking slimmer with every passing minute. Dread sinks in (heh... forgive the melodrama, I'm sleep deprived). The tech and I part on the phone, since he can only really sit there and listen to me breathe while I try different ways to restore the database. Attaching, single-file attaching, standard restore, restore with full-text indexing belayed, different recovery models, etc.. After we hang up, he continues to attempt to get ahold of the On-Call SQL Team of Awesomeness until his shift ends, to no avail. My efforts, of course, were equally doomed. 1/2/2013, 5:08 AM: I've tried everything I could think of. At this point, I post updates on Facebook and wait for a herd of DBAs to show up all bright-eyed for work at CBEYOND HQ (they're two hours ahead of me). 1/2/2013, 9:09 AM (my time): I'm informed that a DBA is working to get the server fixed. This one is Johnny, someone who'd helped us a couple years ago... kinda (short story: we ended up hiring an outside firm to fix the problem we had back then, and they nailed it in no time after he'd said there was "no possible way" the problem could be fixed). I remain cheerful and optimistic, since now we at least had a DBA on the case, and (I thought) I'd be able to give you guys a reasonably accurate ETA before too long. I post to Facebook, with a smiley face even. I thank Johnny very much for taking it on and ask very politely and delicately (I'm careful around DBAs) if, at any time he has even the smallest update that I could give you guys, that he just shoot a real quick e-mail my way. KK? Tks u! I head back to Facebook, posting and chatting it up to let you all know I'm staying with it until it's fixed, and also because it helps me stay awake. We all wait for the DBA to work his magic, and send us little updates that I can relay to you. 1/2/2013, 1:50 PM: The DBA comes back after some attempts with bad news. The database file is corrupt. But he has a plan that he has used before, and he is confident it will work. I post his e-mail, verbatim, on Facebook. Hope glimmers once more. Like anime eyes. To pass the time while this plan is set in motion, I post some polls to Facebook. We all again wait, collectively, for the Awesomeness to happen. One of my guild leaders posts that he's a DBA too, and gives me a tip to pass along to Johnny that might save a lot of time. So I call up and ask to speak with him, thinking he'd appreciate the tip. Well, as soon as the guy who answered the phone IMed him that I had some info that might "help" him, he wouldn't take my call. Busy guy, I guess! Must have already thought if it anyway, right? No hard feelings... 1/2/2013, 4:02 PM: After waiting for around two hours with no update, and my guild leaders becoming understandably more anxious, I lose my patience, Samuel L. Jackson style. In a totally unreasonable rage, I write the following, unthinkably terrible thing to the DBA. The following is the actual body of the e-mail I sent. Parents, you might want to send your children out of the room. Here it is: "Hiya Johnny! How's it going? Look like it's going to work?" 1/2/2013, 5:32 PM: Johnny, obviously shocked by my written assault, replies with so many layers of snide you could swim in it. He accuses my "team" (I have a team?!) of detaching the database in a way that corrupted it, when in fact the loss of the N drive finished it off long before, and the failure of the entire alerting process all the way back from the backups that had failed weeks before to this point was the real villian of the story. None of which I had control over. He closes by inviting me and my "team" to do it ourselves if we think we can do better. At that point, I swear, the world turned upside down. The staying awake, the hating keeping you guys waiting, the knowing that so many are leaving as every minute passes, the feeling I'd failed you all by not simply knowing more about everything when I started this whole thing, the whole job thing becoming more and more urgent as we're scraping at our extremely modest savings with kids who need tuition paid for... It wasn't a proud moment for me, but I clicked on the reply button and type up an e-mail that conveyed some of the anger that had been building up, but more of the hurt and disbelief at what was going on. Anyway, as far as I can tell, immediately after reading this e-mail, Johnny stopped any running restore, disconnected from his session, and walked away. I haven't heard from anybody at CBEYOND/MaximumASP since, but I have begged them to please, at the very least, restore the 12/16 backup so we can at least get back online. I know we're going to be spending most of our time issuing refunds, and the whole financial situation is going to be very bleak for us here at home, but for those who choose to stay with us, at least they'll be able to move forward. GuildPortal's not going anywhere. And this will never, ever happen again. 1/3/2013, 4:20 AM: I just finished this, so that people who want a full account of what happened can have it, and I'm about to post it to Facebook. I'm still waiting to hear back from them.
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2 comments
Guest

Hi, cBeyond, I am not related to the above complaint, I have my own but here's a thought. Maybe if you guys focused more of your energies on product/infrastructure/technology and less on canned fluffy bunny social media "aw look, look! we care about you! Do we care enough? Huh? Huh? Do we? Please validate our caring!!" customer service scripts you might not be bleeding customers left and right.

- Love, No longer a customer

:roll

Cbeyond

We appreciate you giving us the opportunity to address your issues. We will follow up to confirm we have fully addressed any other questions or concerns.

We greatly value your continued business as a Cbeyond customer, thank you again for your patience.

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Jerick Usa
map-marker Houston, Texas

Cbeyond is terrrible!

Updated by user Jan 03, 2014

1/23/2014: It took 2 months and an $1300 for them to finally release our account! Every time we got close & Comcast didn't do one tiny thing correct they would cancel the change request & make us resubmit.

They did this 4 times! It did not benefit them to help move the process along so they made it as difficult as possible. Every chance they got to extend us one more day they did.

This was a horrible and unnecessary experience! I had to call everyday and micromanage the process, it was ridiculous

Original review Dec 04, 2013
We canceled our contract, gave over 60 days notice and I have spent over a month trying to get them to port 2 numbers to our new carrier. There is one reason or another for delays even though we are jumping through their hoops. This means they have not canceled our service and charged us another $600+ for their slow T1. Beyond this problem they have had repeated outages for up to 7 days long! We were fortunate that this was not a primary site and no users at that time, I can't imagine what we would have done had users been at that site. Save yourself the trouble don't use!
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Loss:
$1000
Anonymous
map-marker Denton, Texas

Have been trying to cancel our service for months.

this company is the biggest bunch of bs that i have ever seen. they sold us a t 1 and said "oh yes it can handle your ONE screen " that we need to watch out tow trucks.

from the get go the phones have cut out. can't ever reach anyone can't get phones fixed can't get anyone to call bacak, the customer service is total ***.. talked to a manager.. that *** never called back either..

this company is a joke . im not surprised to see how many bad reviews they have on here..

never use them. i hear they are going under and i can believe that for sure..

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3 comments
Guest

You got to love the Cbeyond response below... what a joke.

Why don't you fix the problems instead of apologizing all the time. They always have an excuse and it is never their fault.

Agree that the egos' of their management is ridiculous. The worst person I spoke to was a guy named Neil Hedger...what a ***

Guest

The leadership there is very egotistical and we hate their service. We're dropping them in favor of getting a real provider that is a real carrier with really great customer service and great products for half the price.

Guest

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately. Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Escalation Management team reach out to you as a matter of urgency. Thank you, Cbeyond

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Anonymous
map-marker Houston, Texas

Cbeyond the salesman's ***

One of my customers was preparing to expand their offices and was about to upgrade their phone equipment to accommodate their needs. They were at the end of their phone service contract and were entertaining bids for a new carrier. Cbeyond arrived with offerings of their Total Cloud Phone System, a cloud-based VoIP service. I have other customers with VoIP systems, but they are in-house systems, not cloud-based. This appealed to me for several reasons. First, it would save the company the cost of installing new PBX and desk sets. We would only need to purchase IP Phones for the offices. Second, the installation and management would be handled by a company which, presumably, was intimately familiar with the system. Third, it would allow pooling of trunk lines which could be spread among various offices, rather than having to over-purchase trunks for each office. We had used Cbeyond in the past, and were not unhappy with their service, but they were no longer price competitive, so we switched carriers. But, now, the promise of this new technology seemed like a good opportunity to step into the future - or, at least, out of the past. I met with the sales rep and sales engineer to discuss the company's needs. I expressed my concerns that Cbeyond would be using only 2 T1s for transport to our main office. That didn't seem like sufficient bandwidth to cover both call load and hosted applications that we use. But the engineer assured me that it would be sufficient, and if not, they would add more bandwidth. Based on those assurances, I signed off on the technology, and sent them to the appropriate people to do the deal. It was nearly three months between contract and delivery. Apparently, Cbeyond had just rolled out this product for overall use a couple of weeks before they started pitching it to us. And it had only been in limited release for about six months prior to that. Once it was set up, it seemed to work well, except that there was no Fax line, and the office workers complained about slow Internet. These are not causal Internet surfers, but use the Internet to retrieve and deliver documents, as well as e-mail. The Fax line was a relatively simple fix. After driving 60 miles for a round trip service call, I found that the Cbeyond installer had plugged the Fax outlet into a non-functional POTS port on the Cbeyond IAD. Obviously, testing your work is not a requirement with these yo-yos. Then the problems started. I was getting reports of dropped calls, which were reported to Cbeyond. Of course, reporting problems meant anywhere from 20 minutes to an hour on "Plese Hold." That eats up a lot of resources - both bandwidth and personnel - for each report. I was yanked into the fray when the Cbeyond lunkhead said the problem was with the firewall on our network. There was no firewall on that segment of the network. Then they changed the solution to, "your router has SIP ALG turned on." No it doesn't. My router doesn't even know about ALG or SIP. The lunkhead then recommended that I get a new router that could accommodate ALG so that I could turn it off! So, in comes Tier 2 support. They determined that we really weren't dropping calls. We were only losing the incoming audio, so the person on the other end could what our people were saying. Fortunately, no one blurted out anything embarrassing. Tier 2 support suggested that we remove our router and let theirs do all the work, and just use ours as an access point. I obliged. The problem persisted. We were now three weeks into the problem. After a while, the support guy was able to determine that the problem was with a NAT table in THEIR router. A quick tweak by the tech fixed the problem. But in his searching for a solution he found that we were maxing out our bandwidth. Well DUH! After the fix, I finally allowed our folks to activate their "free" cell phones. The numbers had not been ported over for more than a couple of days before I started getting complaints about the *** cell service. (Sure am glad that I didn't allow them to migrate e-mail to Cbeyond yet.) For three weeks, I tried to contact sales reps, to no avail. We even had a young lady come into the office and leave her card, stating she was our new rep. I started trying to call her the next day. For a week I left messages on both office and cell voice mail, but never got a return call. Then I learned that she was no longer with the company. Now, we are approaching three months of this nightmare and their only solution for bandwidth is to add more T1s - AT ADDITIONAL COST. I explained to them that was not an acceptable solution since there IS fiber in our building. Since all traffic is IP, the only acceptable solution would be for them to contract for bandwidth with whomever is the owner of that fiber. Suddenly, I get a call from them that they can offer fiber in the building, but it still hasn't happened. Now the latest problem is that the receptionist cannot transfer incoming calls to one of the stations - not all stations, just one. Her calls to Cbeyond are met with, "The problem is in YOUR network." Each time, she has given them my name and number, but they have never called. I even tried calling, but gave up after waiting for half an hour. After three days of being told that it was a problem on our side, they finally sent out a tech to locate the problem. He told the office manager that they were sending out a new station... but the problem is with our wiring. What a bunch of ***! IT Tex
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Loss:
$5000
3 comments
Cbeyond

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Solution Center reach out to you as a matter of urgency.

Thank you,

Cbeyond

Teniya Kzp
reply icon Replying to comment of Cbeyond

Gee, thanks for the canned reply. Your concern is underwhelming. The time to communicate is when your customers first have problems. And the first thing to do is presume that the problems are real, AND on your side of the fence. Then, get your lame *** to work finding solutions to the problems.

By the way, on the issue of bandwidth, your folks never got back to us about fiber connection, so I guess that was just more of your BS.

You folks make AT&T look good.

Cbeyond
reply icon Replying to comment of Teniya Kzp

Dear Big Dennis

We’re very sorry to hear that you seem to still be experiencing issues.

Please note that since our response above on July 17 we have not yet received your account or contact information emailed to us at resolution@***.net so we can escalate your issues. Again, we apologize for the inconvenience but really do need this information in order to help you.

Again, please send us an email urgently at resolution@***.net with your account information. You will be contacted immediately. We look forward to hearing from you.

Thank you,

Cbeyond

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Anonymous
map-marker Union, New Jersey

5 Days without ANY Phone Service

One hundred percent of our phone system is hosted by Cbeyond and is our only means of providing service to our customers. Our phones are also the preferred method for many customers to place orders and buy our products. During the early morning of October 18, 2013, our phone system completely went down. When customers would call us they would receive a recording "You have reached a non working number" possibly giving the wrong impression that we had gone out of business. Countless hours and spanning multiple days which contained numerous support calls (using my personal cell phone) ensued. Our company asked many times during these support calls as to the nature of the cause of the outage and no answer was given until late in the fourth day that the cause was due to an unannounced security "upgrade" that Cbeyond had done. Unfortunately, Cbeyond did not performed well in the aftermath of this upgrade/outage and the customer service we received was been woefully inadequate requiring repeated follow-up calls to Cbeyond support in attempt to resolve the ongoing issues caused by Cbeyond. Many times we were told by Cbeyond support personnel that we would receive a call back and were never contacted. Not even once. I am disappointed because the their "upgrade" was not performed correctly in the first place, and the expertise to resolve the issues they caused is absent from Cbeyond and the root cause was not disclosed in a timely manner giving Cbeyond the air of misrepresenting facts. Eighteen days have past and outstanding issues caused by their incompetence still remain which I believe to be an excessive amount of time to receive a resolution. Do not use Cbeyond even if they are the last resort.
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Loss:
$10000
2 comments
Guest

One has to be entertained by the canned responses from Cbeyond to the posting throughout this site. When it gets posted here, the tolerance level has already been exceeded.

Guest

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately. Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Escalations Management Team reach out to you as a matter of urgency. Thank you, Cbeyond

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Anonymous
map-marker Minneapolis, Minnesota

Didn't live up to their promises

My wife and I wanted to bundle our companies web, emails, phone and cell phones.

After listening to their sales pitch, we agreed. C beyond came out installed a bunch of equipment and switched us over.

This is when the fun begins, they promised our internet service would as fast or faster than our Comcast service.

Turned out they were wrong, so I notified the company and told them to fix the speed issue. They said they could but that would cost extra, ok now my blood is starting to boil a little bit.

I refused to make a payment until we had what was promised, then we started getting phone calls from some Jack-*** in Atlanta. So it kind of went like this, (them) pay your bill, (me) fix my internet service, (them) we will sue you for the full amount of your contract, (me) go ahead, you're wrong I'm right-after all I'm the customer.

If they would of fix the problem when asked we may still be with c beyond, were not, and I couldn't be happier...

C beyond is probably the worst company I've dealt with for as long as I can remember...

Oh by the way, we settled for a lot less than the full amount of the contract.

The End

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Loss:
$500
1 comment
Cbeyond

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Solution Center reach out to you as a matter of urgency.

Thank you,

Cbeyond

Massie Xto
map-marker Miami, Florida

Blocking outbound calls to numerous coutries.

My employees starting complaining about not being able to call their customers in a number of countries. I called support to get the issue resolved and this led me to an even bigger problem, CBeyond is blocking many countries in ALL the customer accounts.

I requested a list of the countries being blocked, but their reps have a memo explicitly stating they cannot send the list to any customer. However, the memo allows for answering "yes" or "no" to whether a country is on the list, so I asked about all 273 country codes (yes, that's how many codes there are).

83 countries are being purposely blocked by CBeyond.

Their proposed solution is to give me a calling card to make my calls. What good does a calling card do me when so many employees are calling customers from many of these countries? This is not service and sure as *** isn't the service I signed up for nor care to have.

The list of countries being blocked is as follows:

Albania 355

Algeria 213

Andorra 376

Angola 244

Anguilla +1 264

Armenia 374

Ascension 247

Azerbaijan 994

Barbados +1 246

Belarus 375

Benin 229

Bosnia and Herzegovina 387

Botswana 267

Burkina Faso 226

Burundi 257

Cambodia 855

Cameroon 237

Cape Verde 238

Central African Republic 236

Chad 235

Comoros 269

Congo 242

Congo, Democratic Republic of the (Zaire) 243

Croatia 385

Diego Garcia 246

Djibouti 253

Equatorial Guinea 240

Eritrea 291

Estonia 372

Ethiopia 251

Gabon 241

Gambia 220

Georgia 995

Grenada +1 473

Guinea 224

Guinea-Bissau 245

Kyrgyzstan 996

Latvia 371

Lesotho 266

Liberia 231

Libya 218

Liechtenstein 423

Lithuania 370

Macedonia 389

Madagascar 261

Malawi 265

Maldives 960

Mali 223

Mauritania 222

Mauritius 230

Moldova 373

Montserrat +1 664

Morocco 212

Mozambique 258

Namibia 264

Niger 227

Nigeria 234

Oman 968

Papua New Guinea 675

Réunion 262

Rwanda 250

São Tomé and Príncipe 239

Serbia 381

Seychelles 248

Sierra Leone 232

Slovakia 421

Slovenia 386

Somalia 252

Sri Lanka 94

Sudan 249

Suriname 597

Switzerland 41

Syria 963

Tanzania 255

Tonga 676

Tunisia 216

Turkmenistan 993

Uganda 256

Uzbekistan 998

Wallis and Futuna 681

Yemen 967

Zambia 260

Zimbabwe 263

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2 comments
Guest

Oh yeah!

Seldom will you get what was sold by these guys! Good

luck!

Cbeyond

Cbeyond is following anti-fraud best practices and advice observed by all major carriers who are also currently blocking these countries. We have offered credits, calling cards and mobile phones to accommodate our customers during this block.

This is the last week of the industry-wide international call block and we will soon be restoring all international calling to any affected customers. To ensure that we have your details so that this issue can be resolved to your satisfaction and to answer any additional questions, please contact us immediately at resolution@***.net.

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Anonymous
map-marker Los Angeles, California

DO NOT GET SERVICE WITH CBEYOND

I recently contracted with CBeyond for our internet and data. This is the worst decision I have ever made. Our internet went down at 7am this morning although I was promised that would not happen by the salesman that sold us our system. It's now 8am and we are still down with no fix in site. For the most part, the 5 or 6 folks I spoke to today didn't really to care much. -Tim Gaspar, Gaspar Insurance Services, Inc. 818-302-****. I am happy to provide the full report to anyone who asks. Save your self some trouble and run from them.
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Anonymous
map-marker Cicero, Illinois

Constant calling

I have never done anything with them or ask they every few months call and I tell to take off thier list today a Romy Rosenbaum 630-468-**** called and left a message when I called back it sounded as if she was in bed at sleep the same woman called me 3 other times through the day I told her to stop the harrasement she said she is doing her job and hung up.I called another location trying to find corporate and the guy try to make a story where Corporate was then said he was Corporate I will have file a complaint with the BBB

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Loss:
$5
2 comments
Guest

You are obviously a friggin dbag.

Guest

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Escalations Management Team reach out to you as a matter of urgency.

Thank you,

Cbeyond

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Anonymous
map-marker Dallas, Texas

CBEYOND BREACHES CONTRACT IN 1ST MO... BEWARE DALLAS

A vendor recommended Cbeyond for our data and telecommunications needs at our new offices in the Rolex International Center in Dallas. The Salesman promised the moon and then disappeared, never to be heard from, again. The install was a nightmare. And, the most aggregious offense is the fact we have been here for almost 4 mos without our numbers being ported over. When you call the Regional Vice President for Dallas, he won't return calls---ever. Aside from the first time I called him, his mailbox is full and won't accept new messages (and he's in the telecommunications business?!). I then proceeded to call the CEO and was blown off to the "Office of the President" which is code for escalated customer service. The lady has left messages 3 times in the past month, but when you return her calls, her number shows disconnect (and she's in the telecommunications business?!). We are filing a civil suit for deceptive trade practices and intend to take them to the cleaners for lost revenues and costs. Meanwhile we are getting a new provider. In closing, I must tell you one thing at which they are pros: sending you bills and making collection calls. It's funny when they don't understand when I tell them I don't pay for services that don't work, and they mention a contract; to which I say yes, the contract---which you are in breach of for failure to provide the contracted services. Yes, with the big providers you get incompetence; however, their phones aren't disconnected and the incompetence isn't to the n'th degree.
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1 comment
Guest

You really lost $500,000? Aren't you being a little bit dramatic?

Larene Rnf
map-marker Prosper, Texas

Cbeyond = CRAPbeyond

All of the hundreds of reviews are correct...CBEYOND is ***-BEYOND! That is hysterical. We are also in Seattle and have had the identical Nightmare experience AND More!! I have tried to deal w/resolution@***.net and guess what?? There is NO resolution, there is never a resolution...just threats of outrageous "early termination fees" amounting to enough to bankrupt a small business. Dear Mr. Or Anonymous from Cbeyond... if you are so confident re Cbeyond's customer service, give us your name. If you think you really are that awesome, people would come back right? Or are you afraid that if people leave, they will never return? I have asked these very questions and been told by Cbeyond customer assurance dept "a contract is a contract". What about my contract you breached Cbeyond, what about your illegal false and deceptive sales tactics? The government seems pretty interested in these illegal practices. I have already filed a complaint w/the FCC and have begun to join with other victims to file a class action lawsuit against this Cbeyond beast. Please contact me at crapbeyond@***.com. thanks
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1 comment
Cbeyond

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at resolution@***.net with your account information, and we will have a member of our Solution Center reach out to you as a matter of urgency. Thank you, Cbeyond.

Tunisha Jia
map-marker Fort Worth, Texas

Cbeyond blackmailed Customer By Suspending Account While Billing Dispute Is on Going

After signing new contract in April 2013, Cbeyond still billed at the original high price (446.41). I in good faith paid the high bills until in August 2013 when they caught up with their error and billed me at $277/ month. The dispute was on going from May 2013 when I discoverd the error and they always said that the correction will be reflected in the next cycle of billing Simon, the Cbeyond reppresentative agreed to credit me only $175 from April to August which isn't correct. As we were disputing the bill and tried to talk with their supervisor, they suspended my service, both internet and phone. I have 6 lines with them. This morning, 10/01/2013 I was forced to pay the dispute bill $446.41 before they unsuspended my account. I will sue Cbeyond for sure. But in the meantime, please learn from my experience. Don't do business with Cbeond.
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Loss:
$1200
1 comment
Tunisha Jia

At this time, I am still very much unhappy with Cbeyond both on customer service and quality.

Yesterday, 10/30/2013, the system was down for almost 1 hour and no one from Cbeyond bothered to contact customer and tell us what was going on.

There are some good people at Cbeyond if you are lucky to run into them by ... chance. After insisting to talk to the "high ranking" rep I finally had a chance to fax to this lady -- she said she is Simon's supervisor -- all documentation that previous customers services / specialists promised me.

Cbeyond agreed to lower their fee but I have to sign a new contract for 3 years. They refused to credit me the overcharge incurred.

I could have switched to another company but it would be hard to "port" all my numbers to the new carrier as Cbeyond will try to delay it. I know that I would win if they insisted me to pay the early termination fee.

The bottom line is this: we business people don't have time to mess around with stubborn and rude people at Cbeyond. At the end of my contract, I will switch even if they would give me 50% off.

My advice: stay away from Cbeyond until after the management realized what kind of employees they attracted, get rid of them and hire good, business, professional people to work for them.