Been having issues with Birch emails. I'm the IT manager of a small business, and I'm actually looking at migrating our email services to another provider.
I've just about had it with Birch/Cbeyond. They made some changes to their EXCAS (exchange servers) and now almost all the emails we send from the company are being rejected by other companies (SPF validation failed messages). They have blacklisted emails coming from Cbeyond servers, as they are being viewed as spam/spoofing messages. I have reached out to Birch support, and the agents are always talking about escalating the issues and forwarding it to their managers, but nothing is getting resolved.
It's been a couple of weeks, and this situation has a dire impact on the multiple integration projects that we have with the different companies. Email is the bloodline of any company, and when this doesn't work, it creates nightmares for all parties involved. I work in IT, so understand that things break down, or when you make configuration changes, other components down the pipe may be negatively affected. This I understand.
What I don't understand is the length of time it takes them to resolve an issue (in my case, it still isn't resolved, and this is OVER 1 month).
We have resorted to sending emails from our personal gmail/yahoo... accounts!!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of service provided and cost vs service provided. Please immediately contact the author of this review to discuss "email issues" of birch email service. Cbeyond needs to offer any options to resolve the issue according to poster's claims.
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