No idea what this company has been doing but their care agents do not care at all. They are technically incompetent, do not pick phones, do not return calls and cannot solve simple issues. Bunch of idiots! I am taking my business to a less expensive provider. I was down for 2 days and they could not fix my issue. I had to do all my business on my cell phone.
Last time I called I was told I will be called back. Never heard back. A year back when i started, they were so good. Customer care was on the money. They cared. Now they just pass the buck. I would fire the call center management.
Please post here some names of good providers who I should be looking to take my business to.
Review about: Cbeyond Customer Care.