I have been a customer of CBeyond who is now bought out by Birch, for many years now and I have hated every second of it. We have 2 T1 lines and some DID as well as SIP service from them.
If you ever encounter an issue with service this company will not help. You will have to go through multiple "Escalations" just to get nowhere, imagine being a business who relies heavily on your EXPENSIVE services & not knowing when or for how long they will be stable. I have had trouble tickets for weeks now & not one Rep seems to care. I have NEVER received a follow up call like they've promised, and no manager has bothered to contact me at any time...
I really wish that we could get out of our contract but they *** if you do.. 2 more years of *** for us..
Reviewer is in unhappy mood. This person stated that there is a room for improvement of no value and service provided. Please immediately contact the author of this review to discuss bad quality of birchvoice and associated monetary loss in the amount of $3765. Cbeyond needs to offer any options to resolve the issue according to poster's claims.
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