We signed with Cbeyond as our provider for internet/phones here at our medical clinic. We told the sales person what we needed to be able to do here and he assured us that their T1 would be plenty for our needs.
Since we have had them our download speeds have reached .18 Mbps and I have actually had doctors lose all their medical information in the middle of creating their notes due to the poor internet speed. I have been trying for months to resolve this and no one has done anything other than transfer me somewhere else for another useless individual to say they will look at the situation and that we could pay another couple of hundred dollars a month to increase our speed. What happened to living up to your promise about giving us something that would allow us to operate our business at the agreed amount? I have now had to deal with the Philippines for customer service where no one gives a rats @..
about what you have to say and to make it worse they WILL NOT transfer you to someone in the United States to talk to. What kind of business is this where you claim to be a home-grown local Atlanta business and we can't even talk to you when we have a concern?
In my opinion this company has traveled the same path as everyone else in the greedy corporate world and sold us all a bill of goods they DO NOT DELIVER on. Do not make the same mistake we did, you will learn to regret it.
Monetary Loss: $5000.